No problems detected
If you are having issues, please submit a report below.
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
Advertisem*nt
What isn't working?
Please let us know what issue you are experiencing with Hyperoptic:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Hyperoptic?
3.08 out of 5 1,473 ratings
Thank you!
Problems in the last 24 hours in Mayfair, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Mayfair and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Advertisem*nt
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
Internet (69%)
-
Wi-fi (16%)
-
Total Blackout (15%)
-
E-mail (1%)
-
TV (%)
Advertisem*nt
Live Outage Map Near Mayfair, Greater London, England
The most recent Hyperoptic outage reports came from the following cities:London, Mayfair, Paddington, Croydon, Tower Hamlets, Southwark, Lewisham, Fulham, Woolwich, Ilford, Leyton, Walthamstow, East Ham, Hackney and Islington.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 London | Internet | |
| London | Internet | |
| Mayfair | Total Blackout | |
| Paddington | Internet | |
| London | Internet | |
| Croydon | Internet |
Advertisem*nt
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Advertisem*nt
Hyperoptic Issues Reports Near Mayfair, England
Latest outage, problems and issue reports in Mayfair and nearby locations:
- Alex Pasfield (@The_Stockboy) reported fromLondon, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
- Simon Monger, SCMP (He/Him) (@SimonMonger) reported fromPoplar, England
@Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...
- Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅ (@SonOfCarl) reported fromHarrow Weald, England
Hyperopic is down. Circa 11pm.Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic
- aeris daddy (@thekuntz69) reported fromBarnet, England
So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.
- Dr Agnes Arnold-Forster (@agnesjuliet) reported fromCamberwell, England
I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
- Fursecroft (@Fursecroft) reported fromPaddington, England
@Hyperoptic service is intermittent in the w1h 5lf area
- aeris daddy (@thekuntz69) reported fromBarnet, England
Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.
- aeris daddy (@thekuntz69) reported fromBarnet, England
So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.
- Gezgin Kiz (@hamidetekin) reported fromStratford, England
@JustAnAntiDepp1 @Hyperoptic No, still not working for me
- Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported fromHarrow Weald, England
@Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.
- aeris daddy (@thekuntz69) reported fromBarnet, England
And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.
- LUCA (@Gianluca_Leo) reported fromBarnet, England
FYI, never use @Hyperoptic
- Alex Pasfield (@The_Stockboy) reported fromLondon, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
- Denis O'Regan (@TheDenisORegan) reported fromHammersmith, England
@HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic
- LUCA (@Gianluca_Leo) reported fromBarnet, England
@turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst
- Kalpitha Reddy (@kalpitha_reddy) reported fromPoplar, England
@Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.
- Alex (@AlexRM) reported fromCamberwell, England
Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
- Denis O'Regan (@TheDenisORegan) reported fromHammersmith, England
@HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!
- Gezgin Kiz (@hamidetekin) reported fromStratford, England
Our internet is not working at least for an hour! Can you provide an update @Hyperoptic
- Pharaoh London Cosmetics UK (@pharaohlondonuk) reported fromStratford, England
@Hyperoptic Customer for several years, received outstanding service.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
- Xanyar Kamangar (@Xanyar) reported
@Ofcom what's going on? @virginmedia cable internet is off for at least 20hrs (their current estimate), @Hyperoptic doesn't answer customer calls and sets site visits months away. Is this the level of service you have set for for UK in 2022? #shocking #regulator #CustomerService
- IK04LAS (@TheOneRahman) reported
@Hyperoptic This despite speaking to customer service, technical team and the installation team before placing the order & booking engineer. Just thinking I may come to regret signing up with you.
- Christine (@cbrown1230) reported
@HyperopticCS Just received a total nonsense Dm. All I need is a replacement box or an engineer visit & can’t understand why a decent company would take 5 days to arrange this. Your customer service & the actual service provide is truly awful and people should avoid @Hyperoptic at all costs
- Shan (@Shan41617142) reported
@Hyperoptic @HyperopticCS citywide internet down for now 4 days with no update. Any idea when you guys will get your act together? Do I need to go through the work week without internet?
- Ccynical (@Ccynica) reported
@Hyperoptic Your customer service is so bad I had no internet for 8 days and they treated me real bad and now you don't even respond, shame on you
- The Salfordian 🏴 (@TSalfordian) reported
@Hyperoptic ABSOLUTLY DISCUSTING SERVICE, FAST TO ANSWER THE PHONE BUT THEN THEY PUT YOU THROUGH TO ANOTHER DEPARTMENT WHERE YOU CAN BE WAITING HOURS, THEY JUST DON'T GIVE A 🤬
- Ccynical (@Ccynica) reported
@Hyperoptic You have the worst customer service ever
- Brrrrrrrrrrrrr (@redfishcowboy) reported
@Hyperoptic Apparently my neighbors in my building can have your service but I can’t get It installed due to a “Stage 1 Suspension” that has been going on for 3 months with no end in sight… it is confirmed that the suspension is due to factors hyperoptic controls.
- Carlie Beesley (@Beesley1Carlie) reported
@olding80 @Hyperoptic Only went down once for us, this doesnt sound right and theres always someone to talk to🤨
- IK04LAS (@TheOneRahman) reported
Yo @Hyperoptic why is your customer service so bad ? Been on hold for over 40 mins just to ensure the correct work order is provided to your engineer as he has only been allocated 30 mins for new install & extension.
